1. What products do you offer?
WebCortex : we operate as a curated online marketplace focused on delivering high-demand products with fast and reliable shipping. Our goal is to provide a seamless and trustworthy shopping experience for all our customers.
We use a dropshipping model, meaning we do not keep physical inventory. Instead, when you place an order, it is routed directly to one of our carefully selected U.S.-based suppliers, who handle the fulfillment and shipping.
We believe in being upfront about how we operate:
All products are sourced from trusted third-party suppliers in the U.S.
WebCortex is your direct point of contact for all transactions, including billing, customer service, returns, and refunds.
You will always receive support directly from us — not from our suppliers.
Our priority is customer satisfaction, and we stand behind every order placed through our store.
.
2. How can I place an order?
You can place an order directly on our website by selecting your desired products and following the checkout process.
3. What payment methods are accepted?
We accept major credit cards and secure online payment methods like paypal and google / apple wallet .
4. How long does shipping take?
Shipping times vary, but we focus on fast delivery to ensure you receive your products promptly.
5. Do you offer international shipping?
International orders are not accepted on our site at this time.
6. How can I track my order?
You can track your order using the tracking number provided in your confirmation email. Visit our Order Tracking page for more details.
7. What is your return policy?
We accept returns within 30 days of purchase. Products must be in their original condition. Please refer to our Returns & Refunds Policy for more information.
8. How can I contact customer support?
You can reach our customer support team via email at [email protected] or call us at 1-646-389-1272.
9. Are there any warranties on your products?
Many of our products come with manufacturer warranties. Please check the product details for specific warranty information.
10. Do you offer bulk purchasing options?
Yes, we offer bulk purchasing options for educational institutions and businesses. Contact us for more details.
